FAQ Answers
What types of wellness products do you offer?
Ease It Go specializes in an innovative household products that ease ones life. These products are designed to enhance comfort and relaxation in your home environment and daily life.
How can I ensure the quality of the products I purchase?
We are committed to quality and customer satisfaction. Each product undergoes rigorous quality checks to ensure it meets our high standards before it reaches you. We encourage customers to read product descriptions and reviews for additional insights.
What is your return policy?
We have a 30-day return policy. To be eligible for a return, items must be in the same condition as received, unworn or unused, with tags, and in their original packaging. A receipt or proof of purchase is also required. For more details, please refer to our return policy.
How do I initiate a return?
To start a return, please contact us at help@easeitgo.com. If your return is accepted, we will provide you with a return shipping label and instructions on how to send your package back.
What should I do if my item is defective or damaged?
Inspect your order upon reception. If you find that the item is defective, damaged, or incorrect, please contact us immediately at help@easeitgo.com so we can evaluate the issue and provide a resolution.
Are there any items that cannot be returned?
Certain items are non-returnable, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns for hazardous materials or sale items. If you have questions about a specific item, please reach out to us.
How long does it take to process a refund?
Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds are processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.
Do you offer exchanges?
The fastest way to exchange an item is to return the original product and, once the return is accepted, make a separate purchase for the new item you desire.